Brought to you by the creative minds of Klarna
Simply put mobile matters. And while mobile has indeed mattered for many years now—in terms of site design shopper behavior and the overall shopper experience—Google rolling out its
Every good business has its regular customers those who come back again and again and become almost part of the family. Some of your most loyal customers will do so because they are creatures of habit or perhaps you simply…
1. Intro e-mail. – The intro e-mail is the most important tool in order to get your customers to respond to your survey. The customers’ decision making of taking the survey lies in the intro e-mail
KappAhl is the first major fashion chain to offer its customers digital payment solutions in stores via smartphones where they can now make their purchases with Klarna the same way as online: Pay now Pay later or Slice it
this article. “A respondent just took the effort to complete your survey. Of course you want to thank them for this by writing a few words of appreciation on the thank-you page
I can see you were dissatisfied with X (the product/process/handling of your errand) do you recognize this?. Can you please explain your general experience with the product/process/handling of your errand from the time you placed the purchase till now
customer experience is important and here’s why.
The customer’s satisfaction (CSAT) – Measures how satisfied the customers are with the provided service by Klarna’s Customer Service. How the customer experienced the agent’s knowledge and treatment
What went wrong?. Make amends. Shout it out.