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I can see you were dissatisfied with X (the product/process/handling of your errand) do you recognize this?. Can you please explain your general experience with the product/process/handling of your errand from the time you placed the purchase till now
customer experience is important and here’s why.
The customer’s satisfaction (CSAT) – Measures how satisfied the customers are with the provided service by Klarna’s Customer Service. How the customer experienced the agent’s knowledge and treatment
What went wrong?. Make amends. Shout it out.
Pre-Sale. Ensure that you have clear product descriptions. Many returns occur as a result of disappointment with the product. Accurate descriptions and clear photos (with videos where appropriate) can help you to reduce your returns volume
With our trend watching we have been sharing our thoughts on many areas such as the future of e-commerce breaking down barriers Rise of the robots and the benefits of omni-channels
We have been talking about the future of e-commerce breaking down barriers and the Rise of the robots. We also want to share our thoughts about maybe the hottest topic right now omni-channels
We have previously been writing about the future of e-commerce and what barriers to break down to be ahead of the competition… but what about the robot technology
In our last post we talked about the future of e-commerce. To follow up on this topic we want to share some thoughts on what barriers we believe need to be broken down in order to be ahead of the…
In the last few years we have seen online shopping advance to the point where it is barely recognisable from what it was even a decade ago