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KappAhl is the first major fashion chain to offer its customers digital payment solutions in stores via smartphones where they can now make their purchases with Klarna the same way as online: Pay now Pay later or Slice it
The ecommerce market is starting to rely more and more on Google Adwords and Facebook ads to pull in traffic which has almost become the norm for competing in the online space
this article. “A respondent just took the effort to complete your survey. Of course you want to thank them for this by writing a few words of appreciation on the thank-you page
I can see you were dissatisfied with X (the product/process/handling of your errand) do you recognize this?. Can you please explain your general experience with the product/process/handling of your errand from the time you placed the purchase till now
customer experience is important and here’s why.
The customer’s satisfaction (CSAT) – Measures how satisfied the customers are with the provided service by Klarna’s Customer Service. How the customer experienced the agent’s knowledge and treatment
What went wrong?. Make amends. Shout it out.
Pre-Sale. Ensure that you have clear product descriptions. Many returns occur as a result of disappointment with the product. Accurate descriptions and clear photos (with videos where appropriate) can help you to reduce your returns volume
With our trend watching we have been sharing our thoughts on many areas such as the future of e-commerce breaking down barriers Rise of the robots and the benefits of omni-channels
We have been talking about the future of e-commerce breaking down barriers and the Rise of the robots. We also want to share our thoughts about maybe the hottest topic right now omni-channels